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Frequently asked questions

How do I determine the right ring size when shopping online?

We provide a comprehensive ring size guide that you can access on our website. It includes easy-to-follow instructions on how to measure your ring size accurately at home. If you're still unsure, our customer support team is ready to assist you.

What is your return policy if I'm not satisfied with my purchase?

We have a hassle-free return policy. If you're not completely satisfied with your jewelry, you can return it within 14 days of receiving your order for a full refund or exchange. Please review our detailed return policy on the website or contact our customer support for assistance.

What if the jewelry I want is out of stock?

If a particular item is out of stock, you can sign up for notifications to be alerted when it becomes available again. Additionally, our customer support team can provide information on restocking timelines or suggest alternative options that match your preferences. We strive to keep our inventory up-to-date and offer a variety of choices for our customers.

What materials are used in your jewelry, and are they hypoallergenic?

Jewelry is crafted using high-quality materials such as sterling silver, gold, and platinum. We prioritize hypoallergenic options and provide detailed product descriptions, including material information. If you have specific allergies or concerns, feel free to contact us for personalized assistance.

Are your jewelry pieces ethically sourced and environmentally friendly?

Yes, we are committed to ethical sourcing and environmentally conscious practices. Additionally, we strive to use recycled materials whenever possible. We are dedicated to promoting sustainability and transparency throughout our supply chain.

What security measures are in place to safeguard my personal informations?

We prioritize the security of your information. Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to ensure that your personal and financial details are securely transmitted.