Company card


Company: Damir Radončić s.p.
Dolenjska cesta 242C
1000 Ljubljana

Introduction


All rights reserved. All texts, images, graphics, sound files, animations, videos and their derivatives in the online store https://ziamora.com and are subject to copyright and other intellectual property protection. It is not sufficient to copy these items for commercial use or distribution, nor is it sufficient to modify or republish them on other websites. This website may also contain images for which the provider has obtained the right to use, but which are protected by the copyright of a third party.

 

General terms and conditions


The general provisions determine the legal relationship between the seller, the company Damir Radončić s.p. , Dolenjska cesta 242C, 1000 Ljubljana, Slovenia, and the buyer, which a natural or legal person can determine using the website the Ziamora store, which is accessible at https://ziamora.com

By using the website https://ziamora.com, each user agrees to be familiar with the general business conditions and to fully agree with them. By placing an order in any form, it is considered that you fully accept these general business conditions.

In the event of changes to the STS General Terms and Conditions, the seller is obliged to inform all buyers in a timely manner.

 

Availability of information


The company undertakes to always provide the customer with the following information:
company identity (company name and registered office, registration number),
contact information that the user needs for quick and efficient communication (e-mail, address),
essential characteristics of goods or services,
product availability (every product or service offered on the website should be available within a reasonable time),
terms of delivery of the product or execution service (method, place and deadline of delivery),
clearly and unequivocally specified prices including VAT and a clearly visible delivery cost,
method of payment and delivery,
time validity of the offer,
the period during which it is still possible to withdraw from the contract, and the conditions for withdrawal; in addition, also about if and how much the customer will return the product,
an explanation of the complaint procedure, including all information about contact persons or customer contact services.

 

Security of personal data


The buyer agrees that Damir Radončić s.p. collects, uses and processes his personal data. The company Damir Radončić s.p. undertakes to handle the customer’s personal data in accordance with the applicable Personal Data Protection Act (hereinafter: ZVOP-1) and will use and process them exclusively for the purpose of improving and introducing new STS services.

The protection of personal data is defined in detail in the Security of personal data of STS users.

 

Ordering


Registration is not required for a successful purchase.

At Damir Radončić s.p. you can order the goods easily and quickly in the following way: For the product you want to order, click the “Add to basket” button, where you can also choose a larger quantity. A window will open showing which product you have added to the cart. By clicking on “proceed to checkout” or by clicking on the “basket” icon, an order summary will open, which shows what you want to order, the amount in the amount. By clicking on the “continue” button, a page opens where you have to step by step fill in the blank fields with your data and choose a payment method. By clicking the “Continue” button, a summary of your entire order opens. If certain information is incorrect or if you want to change the order, go back to the previous step and, if necessary, change the order. If the summary of the order is correct, in the last step confirm the order by clicking on the button “Complete and submit the order”.

After selecting the goods and before placing the order in the basket/at the checkout, the customer can review the entire content of the order, including the quantity and price, and correct any errors or quantity ordered.

In case of ambiguity, checking data or ensuring correct delivery, we can call you on the phone number you entered when placing the order.

The user receives an e-mail message about the purchased products. The sales contract between the seller and the buyer is concluded in STS when the buyer receives the order confirmation information via email. From this moment, all prices with data and other conditions are fixed and apply to both contracting parties. Orders received online can be canceled at no additional cost until you receive notification that your order has been shipped. Notification of order cancellation is possible by e-mail info@ziamora.com In the subject line of the e-mail message, state “Cancellation of the order”, and in the message state the first and last name and the order number. Unless you cancel it, it is considered that you agree to the purchase.

We will prepare the goods within the agreed time and send them to your address. You will also be informed about this, we will send you a notification to your e-mail address about when the goods have been shipped. After receiving the payment, we will complete your order.

The customer’s withdrawal from the order without a specific reason is handled in accordance with the valid Consumer Protection Act  for natural persons or in accordance with the valid Code of Obligations for legal entities.

 

Bill

 

The seller must issue an invoice for the supply of goods or services and hand it over to the buyer. The customer must collect and retain the invoice.

 

Saving the order or contract


The company will store the contract in electronic form at the headquarters of Damir Radončić s.p. , Dolenjska cesta 242C, 1000 Ljubljana, Slovenia. The contract will also be sent to the buyer’s e-mail address after the completion of the order. The buyer can obtain a copy of the contract by sending an e-mail to info@ziamora.com

 

Payment methods


During the ordering process, you can choose one of the following payment methods:
cash on delivery payment by cash or credit card,
payment by payment card (in this case, we will debit you the amount on the day we complete your order),
payment by PayPal (after submitting the order, an order summary will be displayed; click on the “Pay Now” button and make the payment via PayPal).

The company reserves the right to verify the selected payment method with authentication. We also reserve the right to further verify the payment method by asking you to send us a confirmation of the payment made.

You are informed that you are obliged to settle the costs of the order in full (including any costs related to the transaction itself) in accordance with the selected payment method. You guarantee that you have the ability and right to perform credit card transactions or with any payment method you have chosen.

 

Withdrawal from the contract and return of goods


The buyer may withdraw from the contract within 14 days of receiving the goods in accordance with the provisions of Article 43, 43.a, 43.b, 43.c, 43.d, 43.e, 43.f, 43.g of the ZVpot. He must notify his withdrawal from the contract in writing to Damir Radončić s.p., Dolenjska cesta 242C, 1000 Ljubljana, Slovenia or to the e-mail address info@ziamora.com. The consumer can download the electronic withdrawal form available at this link or send any unequivocal statement from which it is clear that he is withdrawing from the contract. When withdrawing from the contract, the buyer does not need to state a reason for withdrawing from the contract. The cost charged to the buyer in connection with withdrawal from the contract is only the cost of returning the goods. A copy of the invoice or other relevant document must also be attached.

We do not accept ransom payments. The buyer must return the returned goods to the company no later than 14 days from the sent notification of withdrawal from the contract. The goods must be undamaged and in the same quantity, with the original packaging. The seller will return the purchase price to the buyer no later than 14 days after receiving the notice of resignation or after receiving the returned product. The purchase price will be returned via bank transfer to the buyer’s bank account. In case of prepayment, the amount will be returned to the payment method used for the purchase. We do not refund cash.

The company Damir Radončić s.p. does not allow the personal return of purchased goods at the company’s physical address.

 

Liability for material errors


As a provider, we undertake to deliver the goods in accordance with the contract and are liable for material errors in accordance with the Consumer Protection Act. As a consumer, the buyer can exercise his rights due to a material defect if he informs us about the defect within two months from the day the defect was discovered, but no later than within two years from the time the goods were delivered.
Pursuant to Article 37 of the Consumer Protection Act, an error is material in the case of:
– if the product does not have the properties necessary for its normal use or for circulation,
– if the product does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of,
– if the product does not have the properties and features that were explicitly or tacitly agreed or prescribed,
– if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.

You can claim an actual error with a precise description of the error, an enabled product inspection and a notification to the email address info@s-mania.si. We are not responsible for material defects in the products that become apparent after two years have passed since delivery. After appropriate notification and an enabled inspection of the product, we will either: eliminate the defect in the product, refund part of the amount paid in proportion to the defect, replace the defective product with a new flawless product, or refund the entire amount paid. If the existence of a defect in the product is not disputed, we will accommodate you as soon as possible, but no later than within eight days. In the event of a dispute regarding the existence of an error, we will respond to you in writing within eight days at the latest.

 

Promotions


The online store also offers discounts and other promotions that reduce product prices (hereinafter referred to as promotions). Each promotion is valid for a certain (limited) period. The reduced price applies to purchases made during the promotion period. Discounts and other campaigns are generally not cumulative. Promotions do not apply to products from the outlet category.

When the coupon is redeemed in the basket and before the payment of the order is made, the customer will already be charged all the discounts assigned to the items for which the discount applies to the final payment amount.

 

Delivery


Ziamora makes deliveries via Pošta Slovenije or GLS delivery service, purchased goods can be delivered within 2-4 working days, unless otherwise indicated. Priority same-day delivery only applies to orders placed by 12:00 noon on a business day. If the buyer is not at home at the time of delivery, he can pick up the ordered products in accordance with the delivery man’s instructions. At Ziamora, we want to please all customers, so we deliver the purchased goods to their address anywhere in Slovenia.

 

Complaints and reclamations


We will handle every complaint and reclamation in accordance with the provisions of the Consumer Protection Act. Complaints and complaints about products or services can be sent to the e-mail address info@ziamora.com.

 

Purchase procedure for legal entities


The purchase procedure for legal entities is exactly the same as for natural persons, except that if you want to issue an invoice to a company, you accept the General Terms and Conditions of Business also in the part that applies to companies and accept that in this case the possibility of withdrawing from the purchase does not apply without a stated reason within 14 days of receiving the goods and a guarantee for material defects, as otherwise applies to natural persons in accordance with the ZVpot.

 

Help and information


For help and additional information, the e-mail address info@s-mania.si is available to the buyer.

 

Out-of-court settlement of disputes


Damir Radončić s.p. in accordance with the third paragraph of Article 32 of the Act on out-of-court settlement of consumer disputes (Official Gazette of the Republic of Slovenia, No. 81/15) informs that it does not recognize any provider of out-of-court settlement of consumer disputes as competent for the settlement of a consumer dispute that the consumer could initiate in in accordance with the Act on out-of-court settlement of consumer disputes. The online platform of the European Commission for online dispute resolution can be found at the following link: http://ec.europa.eu/odr.

 

Final Provisions


These Ziamora General Terms and Conditions come into force on 04/01/2023.

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